Double-points weekends
Change the rate for a weekend to move a slow category.
Work out your points rate
Pick how much a customer spends per point and what a point is worth. The calculator shows the effective discount — most pet stores land between 2% and 5%.
Points per typical basket
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Worth at redemption
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Effective reward rate
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Store points vs food-brand frequent buyer programs
Many food brands run “buy 12, get 1 free” cards. Your own points sit on top and cover everything else.
| Your store points | Brand frequent-buyer card | |
|---|---|---|
| Covers | Everything you sell, incl. grooming | One brand’s food only |
| Who pays for the reward | Your store | Usually reimbursed by the brand |
| Tracked where | In the POS, on the receipt | Paper card or brand portal |
| Best for | Bringing the whole visit back to you | Keeping a customer on one food |
Setting up points in five decisions
The software asks for each of these in the reward-points settings.
- 1Amount spent per point
For example 1 point per $1, AED 4 or Rs 100. - 2Value of a point at redemption
For example 100 points = $2 off. - 3Minimum order to earn and to redeem
Stops points on tiny add-ons. - 4Maximum points per order
Optional cap for big-ticket items like aquariums. - 5Expiry
Points can expire after a period you set — or never.
Loyalty ideas pet stores actually use
All of these run on points, customer groups or price lists in the software.
Groom regulars
A customer group with 5% off retail for anyone on a 6-week groom.
New-pet welcome
Bonus points on the first visit after adoption.
Pet birthday month
A treat on the house, found from the birthday field.
Swipe, drag or move the tag
Works hand in hand with
Customer & pet profiles
Every pet, its food, allergies and notes, shown at checkout.Food subscriptions & repeat orders
Repeat orders for food and litter that come round on time.Multi-store
Two or more shops on one account: shared customers, transfers, central reports.
Every pet, its food, allergies and notes, shown at checkout.Food subscriptions & repeat orders
Repeat orders for food and litter that come round on time.Multi-store
Two or more shops on one account: shared customers, transfers, central reports.
Included: All plans. Compare plans on pricing, or see how sign-up works.
Loyalty rewards: questions
How do loyalty points work in the POS?
Customers earn points on each sale at the rate you set. The balance prints on the receipt, and staff can redeem points as a discount at the register.
Do I need a separate loyalty app?
No. Reward points are built into the POS and included in every plan.
Can points expire?
Yes, after a period you choose — or you can let them never expire.
Can I run a “buy 10 bags, get one free” card?
You can track brand frequent-buyer cards with a custom field or note on the customer profile. Store-wide rewards are better handled with points, which cover every product.
Do grooming services earn points?
Yes, if you allow it. Services are products in the catalogue, so they earn points like anything else.
Are points shared across my stores?
Yes. On the Chain plan, a customer’s points are the same at every location.
Can customers see their points online?
Points show on every receipt. Stores on the bundle can also show balances in customer messages through the GHL snapshot.
What reward rate should a pet store use?
Most independent pet stores give back 2–5% of spend. Food margins are thin, so many stores keep the rate modest and run double-point events on higher-margin categories. Read the loyalty program guide.
Try loyalty rewards with your own regulars.
30 days free. Import your products and customers, and set it up the way your store works.
30-day free trial, no cardNo contract — cancel any timeReply within 1 business day