Three teams, three time zones
USA support
New YorkBest channel: Phone, email and video demo
| monday | 09:00–18:00 |
|---|---|
| tuesday | 09:00–18:00 |
| wednesday | 09:00–18:00 |
| thursday | 09:00–18:00 |
| friday | 09:00–18:00 |
| saturday | Closed |
| sunday | Closed |
Closed on US federal holidays
UAE support
DubaiBest channel: WhatsApp first, then a call or visit
| monday | 10:00–19:00 |
|---|---|
| tuesday | 10:00–19:00 |
| wednesday | 10:00–19:00 |
| thursday | 10:00–19:00 |
| friday | 10:00–12:00, 14:30–19:00 |
| saturday | 10:00–16:00 |
| sunday | Closed |
Closed on UAE public holidays (Eid al-Fitr, Eid al-Adha, National Day)
Pakistan support
KarachiBest channel: WhatsApp first, Urdu or English
| monday | 10:00–19:00 |
|---|---|
| tuesday | 10:00–19:00 |
| wednesday | 10:00–19:00 |
| thursday | 10:00–19:00 |
| friday | 10:00–12:30, 14:30–19:00 |
| saturday | 10:00–16:00 |
| sunday | Closed |
Closed on Pakistan public holidays
Forms and WhatsApp messages sent after hours are answered the next business morning in your market.
Before you get in touch
How fast will you reply?
Within 1 business day (usually the same day). Demo requests are answered by the team for the country you pick in the form.
What happens on a demo?
A 30-minute video call in English, Arabic, Urdu or Spanish. We show the register, repeat orders, grooming and the reports using a pet-store catalogue — or your own product file if you send it first.
Can I talk on WhatsApp?
Yes, in the UAE and Pakistan WhatsApp is our main channel. Pick your country in the form and add your WhatsApp number; we will message you there.
Do you visit stores?
Setup is done online. For larger stores in Dubai, Karachi, Lahore or Islamabad, ask about an in-person visit.
I already use the software. Where do I get help?
Use the help center first, or the form with the topic set to support. Existing customers get support through the account too.
Is there a phone number?
Market phone and WhatsApp numbers are being set up for launch. Until then, the form and the Show email button reach the same team.
Can I get a quote for several stores?
Yes. Choose “Pricing for several stores” in the form and tell us how many locations and registers you run.
Do you share my details?
No. We use them only to reply to you. See the privacy policy.