Bath & brush
Short slots, ideal for walk-in self-wash upsells.
One grooming visit, start to finish
From the booking to the next booking — the groom never leaves the register.
Phone, walk-in or online request
Book
Pick the groomer, the service and the size; the slot length follows.
Step 1 of 5
Day before
Remind
Reminder through your SMS or WhatsApp provider, with the pet’s name.
Step 2 of 5
Drop-off
Check in
Notes on screen; add a de-matting or teeth add-on if needed.
Step 3 of 5
In the book
Groom
The groomer marks it done; the customer gets a ready message.
Step 4 of 5
Pickup
One ticket
Groom plus shampoo and treats, paid once, points added, next visit booked.
Step 5 of 5
Services a pet shop grooms — set up once
Each service has a price, a duration and optional add-ons. Size-based pricing uses variations (small, medium, large, giant).
Full groom by size
Small to giant as variations, each with its own time.
Nail trim & grind
Ten-minute add-on or stand-alone visit.
De-shed treatment
Add-on priced by coat type.
Teeth brushing
A small add-on that sells well at check-in.
Groom packages
Sell five baths up front and redeem one per visit.
Swipe, drag or move the tag
Why put grooming in the POS instead of a separate app?
Because the groom and the retail sale are one visit. When grooming lives in a separate app, the shampoo, the bandana and the bag of food bought at pickup are rung up somewhere else, commission is worked out by hand and the customer’s notes live in two places. Inside the POS, the booking becomes the ticket.
- One customer and pet record for groom and retail
- Groomer commission from the same sales report
- No second subscription fee
Setting up your grooming book
Most stores have it ready in an afternoon.
- 1Add your groomers as staff
Each gets a login, working hours and, if you pay commission, a commission rate. - 2Create services
Name, price, duration; use variations for sizes. - 3Set opening hours and breaks
Bookings only fit inside each groomer’s hours. - 4Choose reminders
Connect your SMS or WhatsApp provider for reminders the day before. - 5Open the online booking request
Customers request a slot from your online store; you confirm it.
Grooming headaches this fixes
Small things that cost real money every week.
Problem
No-shows
Reminder messages and a no-show note on the customer profile so you can ask for a deposit next time.
Problem
Matted coats that take twice as long
Add a de-matting add-on at check-in; the extra time and price are on the ticket.
Problem
Forgotten behaviour notes
“Nervous with dryers” or “muzzle for nails” shows on every booking.
Works hand in hand with
Customer & pet profiles
Every pet, its food, allergies and notes, shown at checkout.Loyalty rewards
Points per spend, redeemed at the till, printed on every receipt.Multi-store
Two or more shops on one account: shared customers, transfers, central reports.
Every pet, its food, allergies and notes, shown at checkout.Loyalty rewards
Points per spend, redeemed at the till, printed on every receipt.Multi-store
Two or more shops on one account: shared customers, transfers, central reports.
Included: Shop & Groom and Chain (add-on for Shop). Compare plans on pricing, or see how sign-up works.
Grooming bookings: questions
Is grooming included in the pet store POS?
Grooming bookings are included in the Shop & Groom and Chain plans. Stores on the Shop plan can add grooming as a monthly add-on whenever they start grooming.
Can each groomer have their own calendar?
Yes. Every groomer has their own column with working hours and breaks, and bookings can only be placed inside those hours.
Can I price grooming by dog size?
Yes. Create one service such as “Full groom” with size variations — small, medium, large, giant — each with its own price and duration.
Does the groom go on the same ticket as retail items?
Yes. At pickup the booking is turned into a sale and you add the shampoo, treats or food the customer buys, then take one payment.
Can I pay groomers commission?
Yes. Commission can be set per staff member, and the sales report shows each groomer’s service totals for the period.
Do customers get reminders?
Yes, through your own SMS or WhatsApp provider. The message includes the pet’s name, the time and the service.
Can customers book online?
Customers can send a booking request from your online store, which you confirm in the back office. Full self-booking with deposits is available through the managed website and the GHL snapshot in the bundle.
Does it handle self-wash stations?
Yes. Create self-wash as a service with a short duration, and sell it as a walk-in or a booking.
Can I sell grooming packages?
Yes. Sell a package such as five baths, and redeem one per visit against the customer’s record.
Try grooming bookings with your own regulars.
30 days free. Import your products and customers, and set it up the way your store works.
30-day free trial, no cardNo contract — cancel any timeReply within 1 business day